Responsible Gaming at 77hi
77hi believes that online gaming should be an entertaining experience, not a source of harm. We provide every Bangladeshi player with the tools, information, and support needed to keep gambling fun, controlled, and within personal limits. Your wellbeing comes first — always.
Gaming Should Always Stay Fun
At 77hi, responsible gaming is not a legal footnote — it is a genuine operational priority. We recognise that while the vast majority of players enjoy online casino games and sports betting as entertainment, a small number may experience difficulties managing their gambling habits. For those players, 77hi provides a comprehensive framework of practical tools and human support.
Every registered 77hi account holder has access to deposit limits, session time limits, cooling-off periods, and full self-exclusion. These tools are available at any time through your account settings or by contacting our English-language support team at [email protected]. Activating a responsible gaming tool is straightforward, confidential, and takes effect immediately.
Tools Built to Keep You in Control
77hi provides six core responsible gaming tools. Every tool is available on demand, requires no special application, and activates with immediate effect once requested via account settings or our support team.
Deposit Limits
Set a daily, weekly, or monthly deposit ceiling on your 77hi account. Once the limit is reached, further deposits are blocked until the period resets. Requests to lower your deposit limit take effect immediately. Requests to raise a limit are subject to a mandatory 7-day cooling period to protect you from impulsive decisions.
Session Time Limits
Define a maximum continuous play session duration — from 30 minutes up to 8 hours per day. When your session limit is reached, 77hi will automatically log you out and display a responsible gaming reminder. Session limits help prevent prolonged uninterrupted gambling, which is one of the most common risk factors associated with problem gambling.
Loss Limits
Establish a maximum net loss threshold — daily, weekly, or monthly — beyond which your 77hi account will be temporarily locked for betting and deposit activity. Loss limits give you a hard financial boundary so that a single session or a bad streak cannot escalate into a significant financial event before you have had time to reflect.
Cooling-Off Period
Take a short break from the 77hi platform for a defined period — 24 hours, 72 hours, 7 days, or 30 days. During a cooling-off period your account remains open and your balance is preserved, but you cannot log in, deposit, or place wagers. Cooling-off periods are ideal when you feel your gaming is becoming more frequent than you intended.
Self-Exclusion
For players who feel they need a longer, more serious break, 77hi offers self-exclusion periods of 3 months, 6 months, 1 year, or permanent exclusion. Self-exclusion is irreversible for its chosen duration — you cannot request reinstatement mid-term. During self-exclusion your account is frozen, all marketing communications are stopped, and your balance is held securely until the period expires.
Reality Checks
Enable periodic on-screen notifications during your play session that display your current session duration, net win/loss for the session, and a prompt to review your limits. Reality checks interrupt the flow of play at user-defined intervals (every 15, 30, or 60 minutes), ensuring you always have a clear, up-to-date picture of your gambling activity before continuing.
Recognising Problem Gambling
Problem gambling can develop gradually and is often hard to recognise from the inside. The following are widely recognised warning signs that gambling may be moving beyond healthy entertainment. If several of these apply to you or someone you know, we encourage you to use 77hi's self-exclusion tools and seek professional support.
Chasing Losses
Continuing to bet or increasing wager sizes after a losing session with the goal of "winning back" money already lost. This is one of the most common and financially damaging patterns in problem gambling.
Preoccupation With Gambling
Spending a large portion of daily mental energy thinking about gambling — planning the next session, replaying past bets, or calculating potential winnings — even when not actively playing.
Gambling With Essential Money
Using funds earmarked for rent, household expenses, school fees, or daily necessities for gambling deposits. Borrowing money from family, friends, or through bKash/Nagad to fund gambling activity.
Hiding Gambling From Others
Concealing gambling activity, deposit amounts, or losses from family members, a partner, or close friends. Feeling the need to be secretive about the time or money spent gambling.
Failed Attempts to Stop
Repeatedly attempting to cut back on gambling time or spending but finding it difficult or impossible to follow through. Feeling restless, irritable, or anxious when trying to reduce gambling activity.
Ask Yourself These Questions
The following questions are adapted from widely used responsible gambling self-assessment frameworks. If you answer "yes" to three or more of these questions, we strongly encourage you to activate a self-exclusion or cooling-off period and contact our support team or a professional helpline.
These questions are not a clinical diagnosis. They are a starting point for honest self-reflection. All 77hi account holders are encouraged to revisit these questions periodically, particularly after periods of high-frequency play or significant losses.
Have you ever spent more money on gambling than you originally planned for that session?
Have you gambled to escape from feelings of stress, anxiety, depression, boredom, or loneliness?
Have you ever lied to someone close to you about how much time or money you spend gambling?
Have you borrowed money or sold personal belongings to fund gambling deposits?
Has gambling caused significant arguments, tension, or conflict with your family or partner?
Have you neglected work, studies, or personal responsibilities because of the time spent gambling?
After a big win, did you feel a strong urge to return and keep gambling rather than withdraw your winnings?
Have you previously tried to stop or reduce gambling but found you were unable to stick to it?
How to Activate Your Protection Tools
Activating any responsible gaming tool on 77hi is simple and immediate. Follow these steps to set limits, take a break, or request self-exclusion.
Log In to Your Account
Access the 77hi platform at 77hi.io and log in using your registered mobile number and password. If you are having difficulty logging in, contact our support team directly at [email protected] — we can activate any tool on your behalf without requiring you to log in.
Open Account Settings
Navigate to the Account Settings or My Profile section. Under the Responsible Gaming tab you will find all available tools: Deposit Limits, Loss Limits, Session Limits, Reality Checks, Cooling-Off Period, and Self-Exclusion. Each tool has a clearly labelled English interface.
Select and Confirm Your Tool
Choose the tool that best fits your situation. Enter your preferred limit amount or break duration. Read the confirmation screen carefully — it will state the exact terms of the tool you are activating, including when it takes effect and how long it remains active. Confirm your selection.
Immediate Activation
All responsible gaming tools take effect immediately upon confirmation. You will receive a confirmation notification at your registered contact details. If you request self-exclusion, all marketing communications are suspended instantly and your account access is locked for the full duration of your chosen exclusion period.
Strict 21+ Age Enforcement
77hi maintains a strict minimum age policy. Players must be 21 years of age or older to register an account, make a deposit, or participate in any game on the platform. This applies to all Bangladesh-based players regardless of city — whether you are located in Dhaka, Chittagong, Sylhet, Khulna, Rajshahi, Barisal, Rangpur, Mymensingh, or Cox's Bazar.
Age verification is carried out as part of the mandatory KYC (Know Your Customer) process. All players are required to submit a valid government-issued photo identification — such as a Bangladesh National Identity Card or passport — before withdrawal privileges are enabled. Where our systems detect indicators of underage access, the relevant account is immediately suspended pending full verification.
If you are a parent or guardian and suspect that a minor in your household has registered on 77hi, please contact our support team immediately. We will investigate and close the account without delay, with all funds returned via the original payment method to the extent permitted by our anti-fraud policies.
Mandatory KYC Verification
All accounts must complete identity verification before withdrawals are processed. A valid NID, passport, and proof of address are required.
SSL-Secured Account Data
All submitted identity documents and personal data are transmitted and stored under 256-bit SSL encryption. Your KYC data is never shared with third-party marketers.
Immediate Underage Account Closure
Any account found to belong to a person under 21 is closed immediately, all access is revoked, and the case is reviewed under our responsible gaming escalation protocol.
Our Support Team Is Here for You
If you feel that gambling is affecting your life, your finances, or your relationships — please reach out to our support team immediately. We will not judge you, and we will not penalise you for asking for help. Our English-language support staff are available 24 hours a day, 7 days a week on Bangladesh Standard Time (BST, UTC+6). We can activate a cooling-off period or self-exclusion on your account instantly, with no waiting period.
Contact us via email (plain text — not a clickable link):
When contacting us about a responsible gaming concern, you do not need to provide your account password. Simply provide your registered username or mobile number and describe your situation. All responsible gaming communications are handled with strict confidentiality.
External Support Resources
In addition to 77hi's internal tools, we encourage players to reach out to independent professional support organisations if they feel they need additional help managing gambling habits.
- Gamblers Anonymous A worldwide fellowship of problem gamblers offering peer-based recovery support. Resources available in English.
- GamCare (International) Provides information, advice, and support for anyone affected by problem gambling, including a confidential helpline.
- BeGambleAware An internationally recognised responsible gambling charity offering self-help tools, support forums, and professional referral services.
Search the organisation names above in your browser to locate their official websites. 77hi does not link directly to external sites.
Play Responsibly at 77hi
Explore our games, review our FAQ, or visit the 77hi Casino — knowing that 77hi always puts your wellbeing first. 21+ only. Please gamble responsibly.